ANCORE Limited Warranty

Warranty Summary

What's Covered

ANCORE products are engineered for continual high performance. If an ANCORE product is used in the way it's intended and it breaks down within the warranty period, it's our responsibility to repair or replace it, and we do so at no charge to you.

Repair

Our technology is built to last. But if something goes wrong, we'll collect your machine free of charge for repair.

Replace

All of our repairs use genuine ANCORE parts. If we can’t repair your machine, we’ll replace it for you.

Troubleshooting and Replacement Parts

Don’t worry, whether you’re in or out of warranty, we’re still on hand to help. The simplest and quickest way to solve a problem is through our online chat or email us at Hello@ANCOREtraining.com.

Warranty Overview

Product Item	Standard Warranty	ANCORE Care: Extended Warranty	Out of Warranty
Warranty Description	Any product item with an issue should be sent back to ANCORE for free repair. If it cannot be repaired, a new or refurbished free replacement will be sent.	New or refurbished replacement parts will be sent to customer under expedited service option and previous part will be returned to ANCORE. Only available in North America. $199/unit. Option to be added within 120 days of purchase. No shipping fees. Purchase Here.	Customer may have the option to send product back to ANCORE for repair; Or, have new or refurbished replacement part sent under expedited service option and previous part will be returned to ANCORE. *Cost plus shipping.
Normal wear & tear items: Cable	1 Year	3 years (Unlimited cable replacements).	$35 return for service. $70 expedited.
ANCORE/ANCORE Pro Base Unit	2 Years	3 Years	$85 return for service. $110 expedited.
Resistance Plates	2 Years	3 Years	Return for service: 10lbs, 5lbs, or 2.5lbs: $20/plate
Mounts	2 Years	3 Years	Product Dependent: Contact Us
Accessories	2 Years	3 Years	Product Dependent: Contact Us
Partner Products (non-ANCORE branded)	As listed on partner's website.	n/a	As listed on partner's website.

***Servicing guidelines:

"Return" for service means a prepaid return label will be sent to customer to return the product to ANCORE for it to be repaired and shipped back to customer.

"Expedited" service means a replacement product new or refurbished will be sent to customer with a return label for the damaged product to be sent back to ANCORE.

ANCORE Care must be purchased for all units for a single customer. ANCORE Care that is added after purchase must be made using same customer name and email as the corresponding order. Otherwise, please email Hello@ANCOREtraining.com to notify us of your extended warranty purchase and we will link your orders.

After any expedited servicing that requires a separate replacement to be sent, the customer must return the damaged product back to ANCORE prior to receiving any further servicing on additional parts.

ANCORE Limited Warranty Terms and Conditions

ANCORE Warranty for ANCORE products Intended Solely for Personal, Family, Household, Rehab Clinic or Training Facility Purposes. This Additional Warranty is offered directly by Anchor Health and Fitness, Inc. (“ANCORE”). This warranty is subject to change at any time without notice.

WHAT DOES THIS WARRANTY COVER?

This warranty covers, in addition to other statutory warranties, defects in manufacture and materials in your new and genuine ANCORE exercise products purchased directly through ANCORE. This additional warranty applies to products intended solely for Personal, Family, Household, Rehab Clinic or Training Facility Purposes.

WHO DOES THE WARRANTY COVER & HOW LONG DOES THE COVERAGE LAST?

This warranty covers the initial purchaser and user only and lasts for a duration of two years or less (“Warranty Period”) beginning from the purchase date considered as the date the purchase is completed with the initial purchaser and user. It does not cover injuries or damages to third parties using the products.

WHAT WILL ANCORE DO UNDER THE WARRANTY?

Subject to the limitations described below, ANCORE will repair or replace any defective ANCORE products covered by this warranty or refund the purchase price to the original purchaser at its discretion.

WHAT DOES THIS WARRANTY EXCLUDE?

The terms of this warranty provide an additional remedy available to you in addition to any other warranty offered by statutes or common law in the jurisdiction where you reside and use the product. ANCORE will honor any other warranty to the extent it must under the law. This additional warranty is limited as follows:

This additional warranty only applies to authentic ANCORE products as sold by ANCORE or authorized partners.
Consequential and incidental damages are not recoverable under this warranty. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
This additional warranty does not cover any problems which result from accident, neglect, modification, abuse or misuse of the ANCORE product such as in ways described in the set up and use instructions (including, for example, "sawing" on the ANCORE, use of inadequate anchoring, overloading the unit beyond its three resistance plate per side maximum, any use as a rope, for example to tow), exposure to variations in ambient environmental conditions (including, for example, changes in heat, humidity, or moisture, including water saturation), impact damage, normal wear and tear, defects or malfunctions experienced during or caused by use not in conformity with Product documentation and technical specifications, damage caused by misuse, accident, neglect, abuse, alteration, improper or unauthorized modification, or tampering, damage to your property, home, walls, or floors that may result from installation or removal of the Product, Product that has been resold, damage caused by improper or incorrectly performed maintenance or repair, damage caused by improper installation, relocation, or uninstallation, indentations, scratches or surface damage (including abrasions caused by failure to use, protect or maintain the product properly), product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight, and damage caused to products during shipping.
The duration of ALL OTHER STATUTORY OR COMMON LAW WARRANTIES IN YOUR JURISDICTION, INCLUDING ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ALLEGED TO ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE ARE NOT RESTRICTED TO THE DURATION OF THIS ADDITIONAL WARRANTY.

HOW DOES STATE LAW OR THE LAW IN OTHER JURISDICTIONS APPLY?

This additional warranty gives you specific additional legal rights in addition to any other rights given to you via other warranties, other state rights or rights granted to you in other jurisdictions. In the event you desire to make a claim under these other rights, please contact ANCORE at our address or Hello@ANCOREtraining.com and provide notice of the additional right asserted.