ANCORE Limited Warranty
Effective Date: August 28, 2026
1. Warranty Summary
This Limited Warranty covers qualifying defects in materials or workmanship in genuine ANCORE products purchased from ANCORE or an authorized ANCORE seller and used in accordance with ANCORE's instructions and intended use. Warranty periods are separate from the return window under the Return & Refund Policy.
Commercial, distributor, reseller, bulk, and other non-household transactions are also subject to the Commercial & Distributor Warranty Addendum, which controls if it conflicts with this Limited Warranty for a covered transaction.
2. Available Remedies
For an approved claim, ANCORE will determine the appropriate remedy. ANCORE may provide troubleshooting, repair, replacement parts, a new, refurbished, reconditioned, or functionally equivalent replacement, credit, or refund, subject to applicable law. ANCORE is not required to issue a refund when repair, parts, or replacement adequately resolves the covered defect.
ANCORE may require proof of purchase, photographs, video, serial numbers, installation or use information, service history, or return of the product or component before approving a remedy. Products must not be returned without authorization.
3. Warranty Coverage
| Product or Component | Warranty Period | Coverage Notes |
|---|---|---|
| ANCORE / ANCORE Pro cable | 6 months | Defects in materials or workmanship only. Normal wear is excluded. |
| ANCORE / ANCORE Pro base unit | 2 years | Defects in materials or workmanship under intended use. |
| Resistance plates | 2 years | Defects in materials or workmanship under intended use. |
| Mounts | 2 years | Subject to proper installation and compatible mounting conditions. |
| ANCOREX chassis / frame | 5 years | Defects in materials or workmanship under intended use. |
| ANCOREX drivetrain / moving parts | 2 years | Defects in materials or workmanship under intended use. |
| ANCOREX mounts | 2 years | Subject to proper installation and compatible mounting conditions. |
| ANCOREX cable | Not covered | Customer-replaceable wear item. Replacement cables are available for purchase. |
| ANCORE-branded accessories | 2 years | Unless a different period is stated at sale; normal wear and cosmetic damage excluded. |
| Partner / non-ANCORE products | Manufacturer's warranty | Unless ANCORE expressly states different coverage before sale. |
4. Cable Coverage
ANCORE and ANCORE Pro
The six-month cable warranty covers manufacturing and material defects. It does not cover normal wear, abrasion, fraying caused by use, misuse, shock loading, uncontrolled release, improper maintenance, or another excluded condition.
ANCOREX
The ANCOREX cable is a consumable, customer-replaceable wear item and is not covered under this Limited Warranty. Replacement cables may be purchased from ANCORE. Proper field replacement using ANCORE-approved parts and instructions does not void the remaining ANCOREX warranty.
ANCORE may provide a cable replacement as discretionary goodwill. A goodwill replacement does not create ongoing coverage or require similar treatment in another case. Missing, incorrect, or shipping-damaged cables are handled as order-fulfillment matters under the Shipping and Return & Refund Policies, subject to applicable law.
5. ANCORE Care
ANCORE Care is an optional extended service plan for eligible ANCORE and ANCORE Pro products purchased directly from ANCORE by customers in North America. It does not automatically apply to distributor, reseller, bulk, franchise, or other commercial programs unless ANCORE expressly includes it in a written agreement.
- ANCORE Care must be purchased within 120 days after the original product purchase.
- It must be purchased for all eligible units associated with the customer or order unless ANCORE approves otherwise.
- It must use the same customer name and email as the corresponding product order, unless ANCORE links the orders.
- It provides three years of eligible product coverage and replacement of ANCORE and ANCORE Pro cables worn through normal intended use during that period.
- Cable replacements are provided one at a time as reasonably needed. ANCORE may require photographs, return of the prior cable, or other claim information. Coverage does not permit stockpiling.
- Misuse, abuse, neglect, shock loading, uncontrolled release, unauthorized modification or repair, improper installation, and use outside ANCORE's instructions are excluded.
6. Who Is Covered and When Coverage Begins
For a direct purchase from ANCORE, coverage applies to the first purchaser and begins on the purchase date. For an authorized distributor or reseller sale, coverage applies to the first documented end user and begins on the documented end-user purchase date, but no later than six months after ANCORE ships the product to the distributor or reseller.
Coverage may remain in effect when the same end user relocates the product to another location it owns or operates, provided it is properly removed, transported, reinstalled, and used. The warranty does not transfer upon resale or transfer to an unrelated person or business unless ANCORE agrees in writing.
ANCORE may approve a different written activation schedule for staged deliveries, franchise deployments, or similar commercial programs. Proof of purchase and other records may be required.
7. Replacement Coverage
A replacement product or part may be new, refurbished, reconditioned, or functionally equivalent. Replacement does not restart the original warranty. The replacement is covered for the remainder of the original warranty period or 90 days from the replacement date, whichever is longer, unless applicable law requires otherwise.
8. Shipping for Warranty Service
For an approved direct-consumer claim within the continental United States, ANCORE will pay standard shipping reasonably required for the remedy selected by ANCORE, including an authorized return shipment when required.
For commercial, distributor, reseller, bulk, and international claims, ANCORE will supply the covered part or product selected as the remedy, but the customer or channel partner is responsible for international freight, duties, taxes, brokerage, local delivery, and other local or international logistics unless ANCORE agrees otherwise in writing.
If the claim is denied, outside the warranty period, excluded from coverage, or affected by failure to follow ANCORE's instructions, the customer may be responsible for shipping, inspection, return, service, and related costs.
9. Packaging and Expedited Replacement
Customers must use secure packaging and follow ANCORE's instructions for any authorized return or service shipment. Original packaging is not a general condition of warranty coverage, although it may be used when available and a commercial agreement may require specified reusable service packaging.
If ANCORE sends a replacement before receiving the original product or component, the customer must return the original within the timeframe provided. Failure to do so may result in a charge for the replacement, suspension of additional service, or a requirement to return the original before further support.
10. What This Warranty Does Not Cover
- Normal wear and tear, consumable or wear items except to the extent expressly covered, and cosmetic changes that do not affect function.
- Damage caused by accident, misuse, abuse, neglect, improper storage, maintenance, cleaning, installation, removal, relocation, anchoring, mounting, or use outside ANCORE's instructions.
- Damage caused by incompatible structures, mounting conditions, attachments, accessories, overloading, shock loading, uncontrolled release, dropping, towing, pulling, or use as a lifting device, rope, restraint, or tie-down.
- Damage caused by unauthorized repair, tampering, modification, disassembly, non-ANCORE parts, or non-ANCORE service. Use of another part or service does not by itself void coverage, but resulting damage is excluded.
- Products with removed, altered, or unreadable serial numbers or identifying labels.
- Products resold or transferred to an unrelated owner, or purchased from an unauthorized seller, secondhand source, or liquidation channel.
- Shipping damage not caused by ANCORE or not reported within the applicable Shipping Policy deadline.
- Damage to racks, walls, floors, doors, anchors, mounting surfaces, surrounding property, or other equipment.
- Labor, installation, removal, reinstallation, travel, on-site service, third-party technicians, or other costs not expressly approved in writing.
- To the maximum extent permitted by law, lost revenue, profits, use, downtime, business interruption, member refunds, franchise disputes, and incidental, consequential, special, indirect, commercial, or punitive damages.
11. Refurbished Products
Unless otherwise stated at sale, ANCORE-certified refurbished products are final sale under the standard Return & Refund Policy but receive the same applicable Limited Warranty coverage as the corresponding product.
12. Partner Products
A partner or manufacturer warranty generally applies to non-ANCORE-branded products unless ANCORE expressly states otherwise. Customers should contact ANCORE first for products purchased through ANCOREtraining.com; ANCORE will determine whether the matter is handled by ANCORE or referred to the applicable partner.
13. How to Make a Claim
Contact ANCORE at hello@ancoretraining.com or through ANCORE's online support channels. ANCORE may request contact information, proof of purchase, order or invoice number, model, serial number, issue description, photos, video, installation or use information, service history, or return of a product or component for inspection.
Do not return a product without authorization. Failure to provide requested information or return requested components may delay or prevent service.
14. Post-Warranty and Goodwill Support
After coverage expires or for an excluded condition, ANCORE may offer parts, repair, troubleshooting, inspection, or other service for a fee. Any prices shown on ANCORE's website are current examples only and may change.
ANCORE may voluntarily provide goodwill support outside this Limited Warranty. Goodwill does not extend, modify, restart, or waive the warranty and does not require similar support in another case.
15. Legal Rights and Limitations
This Limited Warranty gives customers specific legal rights, and other rights may vary by jurisdiction. To the maximum extent permitted by law, ANCORE's obligation and the customer's remedy under this Limited Warranty are limited to the remedies selected by ANCORE and described above.
To the maximum extent permitted by law, implied warranties are limited to the duration of the applicable express warranty period. Some jurisdictions do not permit limitations on implied warranties or exclusions of incidental or consequential damages, so those limitations may not apply. ANCORE will honor rights that cannot legally be excluded, limited, or modified.
16. Warranty Version
The warranty in effect on the original purchase date governs the product. Later revisions apply prospectively and will not reduce rights already attached to an existing purchase. ANCORE may voluntarily provide more favorable updated coverage.
17. Relationship to Other Policies
This Limited Warranty should be read with the Terms of Service, Return & Refund Policy, Shipping Policy, Privacy Policy, and, where applicable, the Commercial & Distributor Warranty Addendum and transaction-specific terms expressly accepted by ANCORE in writing. Mandatory applicable law controls in the event of a conflict.
18. Contact
To request warranty support or ask a question:
Anchor Health and Fitness, Inc. d/b/a ANCORE
96 Swampscott Road, Suite 7, Salem, Massachusetts 01970, United States
Email: hello@ancoretraining.com
Phone: +1 (978) 979-4777
Hours: Monday-Friday, 8:30 a.m.-5:00 p.m. Eastern Time