Refund policy

Effective Date: August 28, 2026

1. Scope

This policy applies to eligible products purchased directly from ANCORE. Partner products may also be subject to terms disclosed on the applicable product page. Commercial, distributor, reseller, bulk, custom, and special-order transactions are subject to Section 16 and any transaction-specific terms expressly accepted by ANCORE in writing.

2. Standard 30-Day Return Window

For an eligible direct purchase, the customer must request return authorization within 30 days after delivery. Reporting a possible defect does not eliminate an otherwise valid return right during this period. Warranty periods are separate from the return window.

To request a return, contact hello@ancoretraining.com before sending anything back. Products returned without authorization may be refused, delayed, returned to sender, or subject to reasonable costs caused by the unauthorized shipment.

3. Eligibility

An eligible standard return must be:

In like-new condition and not abused, misused, damaged, or excessively worn.
Complete with all included parts, accessories, manuals, and components.
Returned in original packaging or other packaging approved by ANCORE.
Accompanied by proof of purchase and return authorization.

4. Non-Returnable Items

Unless required by applicable law or approved by ANCORE in writing, the following are not eligible for a standard return:

Gift cards and delivered downloadable or digital products.
Refurbished and final-sale items.
Custom, modified, personalized, or special-order items.
Used, damaged, incomplete, abused, or excessively worn items.
Commercial, distributor, reseller, or bulk purchases.

The EU withdrawal provisions in Section 15 use only the exceptions permitted by applicable law and control for eligible EU consumer withdrawals.

5. Discretionary Exceptions

ANCORE may choose to accept a used, damaged, incomplete, late, or otherwise ineligible product as a discretionary exception. Any refund may be reduced for lost value, missing components, cleaning, repackaging, repair, shipping, or other reasonable costs. Acceptance in one case does not create a right to similar treatment in another case.

6. Return Shipping and Packaging

For a standard no-fault return, the customer is responsible for return shipping. Original outbound shipping is non-refundable unless required by law or the return resulted from ANCORE’s error. If ANCORE provides a prepaid label, its cost may be deducted from the refund.

ANCORE pays standard return shipping when the authorized return results from an ANCORE error, shipping damage for which ANCORE is responsible, an incorrect item, or an approved direct-consumer warranty claim within the continental United States.

The customer must use original packaging or other packaging approved by ANCORE for a standard return. Damage caused by inadequate packaging may result in rejection or a deduction. Retaining original packaging is not a general condition of warranty coverage.

7. Refunds

After receiving and inspecting the return, ANCORE will notify the customer whether a refund is approved. Approved refunds are issued to the original payment method, ordinarily within 10 business days after approval. A financial institution may require additional processing time.

A complete, like-new consumer return authorized within the standard 30-day window will not incur a restocking fee. Permitted deductions may apply to discretionary exceptions, missing components, customer-caused damage, reduced value, cleaning, repackaging, or applicable shipping costs.

8. Damaged, Missing, Short, or Incorrect Shipments

Shipping damage, missing items, shortages, and incorrect items must be reported to ANCORE within 10 days after delivery. The customer should retain the product and packaging and provide the order number, issue description, photographs, shipping label, serial number, or other information reasonably required to investigate.

This deadline does not replace warranty coverage for a product defect discovered later and does not limit rights that cannot legally be waived.

9. Defective Products and Warranty Claims

If a directly purchased product otherwise satisfies this policy, reporting a defect does not eliminate the customer’s 30-day return option. If the product is outside the return requirements or the customer requests warranty service, the Limited Warranty applies and ANCORE selects the remedy.

A warranty-related repair, replacement, credit, or refund does not create eligibility for a standard return or expand the Return & Refund Policy.

10. Exchanges

ANCORE generally exchanges or replaces products only when they are defective, damaged, missing, or incorrect. Contact ANCORE for authorization before returning a product.

11. Order Cancellations

An order that has not shipped may be eligible for cancellation. An order that has shipped will ordinarily be handled under this policy.

Custom, modified, special-order, commercial, distributor, reseller, bulk, and production-committed orders may not be cancelled after ANCORE begins production, procurement, customization, allocation, fulfillment, or other order-specific work. Deposit and payment treatment is governed by the applicable quote or written agreement.

12. Refused, Unclaimed, or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned because of an incorrect address, failure to accept delivery, or failure to complete customs clearance, any refund may be reduced by ANCORE’s actual original shipping, return transportation, duties, taxes, brokerage, storage, carrier, recovery, and processing costs.

Additional deductions may apply for damage, missing components, or reduced value. No consumer restocking fee applies if the merchandise is returned complete and in like-new condition. If merchandise is abandoned, destroyed, seized, or disposed of and is not returned to ANCORE, a refund may be unavailable.

13. International Charges

Unless ANCORE states otherwise in writing, the recipient is responsible for duties, taxes, tariffs, import fees, brokerage, carrier fees, and other destination-country charges. These amounts and original international shipping charges are generally non-refundable except where required by law or the return resulted from ANCORE’s error.

14. Partner Products

Customers should contact ANCORE first regarding a partner product purchased through ANCOREtraining.com. ANCORE will determine whether the request is handled by ANCORE or referred to the fulfillment partner or manufacturer. Partner-specific return and warranty terms disclosed before purchase continue to apply.

15. EU Consumer Right of Withdrawal

An individual consumer located in the European Union may withdraw from an eligible online purchase within 14 days without giving a reason. The period begins on the day the consumer, or a designated third party other than the carrier, receives the last item in the order.

To withdraw, the consumer must send a clear statement to hello@ancoretraining.com or 96 Swampscott Road, Suite 7, Salem, Massachusetts 01970, United States before the period expires. After notifying ANCORE, the consumer must return the product within the period required by applicable law.

ANCORE will reimburse the product price and the cost of ANCORE’s least-expensive standard outbound delivery option within the period required by law. ANCORE may withhold reimbursement until it receives the goods or evidence that they were returned, as permitted by law. Additional delivery costs selected by the consumer are not refundable unless required by law.

For a no-fault withdrawal, ANCORE will provide a return label and deduct the direct cost of that label from the refund where permitted and disclosed before purchase. ANCORE will not deduct that cost when the return results from a defect, damage, incorrect item, or ANCORE error. The consumer may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the product.

The withdrawal right does not apply only where a legally recognized exception applies, including clearly personalized or made-to-order goods; qualifying sealed goods unsuitable for return for genuine health or hygiene reasons after unsealing; digital content after performance begins with the required express consent and acknowledgment; or another exception expressly permitted by law. A “final sale” label alone does not eliminate mandatory withdrawal rights.

16. Commercial, Distributor, and Bulk Purchases

Commercial, distributor, reseller, bulk, custom, and special-order purchases are not eligible for return unless the applicable written agreement permits a return or ANCORE approves one in writing. If approved, the product must satisfy the agreed conditions, and a restocking fee of up to 30% may apply. Warranty claims remain separate from this restriction.

17. Relationship to Other Policies

This policy should be read with the Terms of Service, Shipping Policy, Limited Warranty, Privacy Policy, Commercial & Distributor Warranty Addendum where applicable, and transaction-specific terms expressly accepted by ANCORE in writing. Mandatory applicable law controls in the event of a conflict.