Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. For any missing items, please notify us within 30 days of purchase.
 
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. 
 
Several types of goods are exempt from being returned. 
 
Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
 
To complete your return, we require a receipt or proof of purchase as well as a return authorization form. Please reach out to our team at (978)-979-4777 (M-F, 9-7 EST), or 24/7 at hello@ANCOREtraining.com and a member of our team will get back to you on the next business day.

 Please do not send your purchase back to the manufacturer. 
 
There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

- Any item that is returned more than 30 days after delivery 
 
Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 
 
Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ANCOREtraining.com. 
 
Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
 
Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange, please give us a call at (978)-979-4777 (M-F, 9-7 EST), or reach out us 24/7 at hello@ANCOREtraining.com and a member of our team will get back to you on the next business day.

Shipping 

You will not be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.